PartnersSugarwork
Enterprise knowledge capture
AI transformation starts with the tacit knowledge in your organization.
Sugarwork captures what an enterprise’s people know and turns it into a cited operating model the enterprise owns. Sugarwork is part of the Decidr group and brings large organizations to Decidr, directly or through the consulting firms that serve them.
Figures from Sugarwork’s published customer case studies.
The partner
Most of what makes a business work sits in people’s heads.
Why decisions are made, how exceptions are handled and where the documented process differs from practice sit with experienced people. Sugarwork gets it out through guided conversations with those people, codes every answer and cites it to the moment it was said.
Sugarwork also includes Rumi, its ambient meeting intelligence, which keeps the model current from everyday meetings.
What we built together
Capture the work once, then run it.
Sugarwork captures how the work runs. Decidr gives each task a standard name and runs it, or hands it to a partner that already sells that workflow.
How a capture runs, step by step
Case studies
What capture found, and what changed because of it.
Three engagements where the knowledge sat in people’s heads and had to come out quickly: a move across continents, a process nobody had documented, and a retirement cliff at a government agency.
Moving a hundred engineers’ knowledge between continents, in six weeks.
A commercialization process nobody had documented, mapped in seven conversations.
A hundred senior leaders eligible to retire within two years, almost all of them captured.
Who does what
How Sugarwork and Decidr split the work.
Sugarwork
- Capture engagements, facilitators and the method
- The operating model and its citation ledger
- Refresh as the business changes, with Rumi
Decidr
- Gives each captured flow and task a standard name
- Runs the resulting workflows on the production line
- Lands the enterprise on the Graph of Work
The enterprise
- Owns its operating model
- Its experts lead the conversations and review the map
- Decides which work moves to workflows first
“Sugarwork filled a gap in our toolbox that workflow management tools don’t cover, with relatively low effort.”
Jeannie Barnes, Commercialization Manager, Supergoop
“We were able to capture not just what people did, but how they felt about their work, what motivated them, and what got in their way.”
Lisa L. Levy, Founder and CEO, LCubed
On the Graph of Work
A captured enterprise arrives on the Graph ready to run its own work.
Every flow and task found in capture already has a standard name, so the enterprise can run it straight away. The operating model also shows which workflows the business needs next, and partners have already built some of them.
Illustrative paths. Each one runs on the same operating layer and Graph.
Questions
Most frequent questions.
What partners and their customers ask about Sugarwork.
How long does capture take?
About seven one-hour conversations per function, led by the customer’s own people. The Supergoop process map came from seven.
Who owns the operating model?
The customer. Data stays inside the customer’s boundary, and the model is theirs to use with Decidr or anyone else.
How does Sugarwork relate to Decidr?
Sugarwork is part of the Decidr group. It captures how the work runs. Decidr gives that work standard task names and runs it. How capture fits the operating layer
Can a consulting firm run Sugarwork?
Yes. Consulting firms and integrators can run capture inside their own engagements for their clients.
