AI roles can support your customer/client management

AI roles can support most knowledge tasks in your business

Deploy armies of AI roles to elevate your human specialists to higher order activities.

Reserve your AI business Stay in the loop

80%of processes

In all businesses are just collections of workflows.
50% of primary product/service workflows are identical.
80% of support functions (HR, finance etc) are identical.

80%of knowledge tasks

The majority of knowledge tasks are field entry or have conditional logic.
LLMs have an incredible ability to map processes. They also have access to best practice to optimise performance.

80%of AI is better

Large language models now have an equivalent human IQ of 155 (Einstein was 165) and a memory capacity that exceeds all of history.
Plus, AI doesn't have the performance limiting factors of humans.

Explore workflows

Workflows like approvals, planning and compliance are often repeated over and over again in any business. With perfect, networked memory, AI roles can perform these tasks, identifying process improvements and even raising concerns or suggestions to human specialists for continual workflow tuning.

01 Data collection & entry

02 Approval & validation

03 Communication & coordination

04 Processing & execution

05 Review & reporting

06 Issue & discrepancy management

07 Planning & scheduling

08 Budgeting & financial management

09 Compliance & risk management

10 Customer/client management

11 Training & development

12 Contract & agreement management

Transform the way you manage your customers

What if every customer interaction could be tracked and personalised? Humans can’t achieve this at scale, but AI can.

Decidr's customer and client management workflow leverages advanced AI to automate and enhance customer engagement, giving you personalised interactions, fast responses and detailed insights from every touchpoint. In short, AI micro agents do the hard bits, freeing up your team to build stronger relationships and deliver exceptional service.

Key features

Automated customer interaction tracking

Decidr tracks all customer interactions across multiple channels, using AI to log and monitor interactions via email, phone, social media and in-person meetings.
Our micro agents categorise interactions based on content and priority. This involves using AI to analyse and sort interactions, helping you address issues as they come up.

Personalised comms

Decidr personalises communication with customers based on their preferences and history. This involves using AI to tailor messages and offers according to individual customer data.
Our micro agents automate followup comms to support ongoing engagement, using AI to schedule and send personalised messages and reminders.

Customer insights and analytics

Decidr offers detailed insights into customer behaviour and preferences, analysing customer data and identifying trends to help you understand your clients better.
Our micro agents generate comprehensive reports on customer satisfaction and engagement, using AI to compile data into easy-to-understand formats, highlighting key metrics and areas for improvement.

Customer support management

Decidr automates the management of customer support inquiries. This involves using AI to log, categorise and route support tickets to the right team members.
Our micro agents give you real time updates on support ticket status, helping you to monitor the progress of support requests and notify customers and staff of any changes.

Benefits

Efficiency

Saves time: Automates tracking, communication and support management, reducing the time required for manual tasks.
Resource allocation: Frees up human resources to focus on building relationships and strategic growth.

Personalisation

Tailored interactions: Personalises communication and offers based on customer data, enhancing customer experience.
Ongoing engagement: Ensures consistent and personalised followup, keeping customers engaged and satisfied.

Insights

Actionable intelligence: Offers valuable insights into customer behaviour and preferences.
Informed decisions: Supports strategic planning with detailed reports and analytics.

Support

Quick resolution: Automates support management to help you achieve fast and accurate resolution of customer inquiries.
Customer satisfaction: Enhances customer satisfaction by giving you real time updates and efficient support.