Conditional logic

Conditional logic is the mechanism that lets systems adapt their behaviour based on real-world conditions — if this is true, do that; if not, do something else. In agentic systems it's not just about routing tasks; it's about creating views, setting values and orchestrating decisions that respond to what's actually happening right now.

Decidr uses conditional logic to build dynamic, criteria-based views that update in real time as entity attributes change. A task doesn't get routed to the wrong queue because someone forgot to update a field — the conditions do that automatically. Conditional logic also controls what information is surfaced to which user, so apps present only what's relevant to the current decision rather than flooding every screen with every attribute.

Without conditional logic, your workflows are static — they assume the world is always in one state and break the moment it isn't. A rule that works for a low-priority ticket fails silently on a high-risk one. Conditional logic is what makes your systems adaptive rather than brittle, and keeps complexity from accumulating into manual workarounds.

A risk assessment app evaluates an incoming contract. Based on contract value, jurisdiction and counterparty history, it routes the record to the right reviewer, pre-populates the relevant fields and suppresses the ones that don't apply:

• Triggering an escalation alert when a metric crosses a defined threshold
• Skipping flow steps when required data hasn't been collected yet
• Adjusting communication content based on a customer's status or segment

Conditional logic is what stops your workflows from treating every situation the same.