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From Pilot to Production:
Why AI Transformation is a Human Problem
Most enterprises aren't failing at AI because they lack access to models. They're failing because they haven't solved the human side: trust, adoption, workflow redesign, and the leadership behaviours that make transformation stick.
This session brings together Deloitte's global research on enterprise AI adoption and frontline perspective on why human led AI wins in production.
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What we'll cover
Global data on where enterprise AI programs stall and the common patterns across industries and geographies.
Why trust, change capability, and workflow ownership determine production outcomes more than model selection ever will.
Operating-side patterns from organisations that have moved AI from experiment to enterprise-wide value.
Speakers
Duncan Brett
Chief Operating Officer
Duncan Brett leads operations at Decidr, where he works with businesses to implement DecidrOS and unlock the operational gains that follow. With a background spanning enterprise technology and business transformation, Duncan brings a pragmatic lens to what agentic operations actually look like in practice.
Maria Kudrina
Director, Human Capital AI Activation Lead, Deloitte
Maria Kudrina is a Director and AI Activation Lead at Deloitte’s Human Capital Practice, working at the intersection of AI and organisational transformation. She helps organisations move from pilots to real value — not by deploying more technology, but by changing how work actually gets done. Her focus is turning ambition into execution: redesigning work, evolving workforce capability, and building the conditions for AI to scale. Maria believes that the real advantage comes from building systems where humans and AI continuously make each other better, and where that advantage compounds over time.